Designing Future Interactions

Learn how to strengthen the collaboration for two people - Dyads in computer-supported cooperative work to achieve high quality health care

Overview

The project focuses on effective communication between two people collaboration known as Dyads. In this project, the definition describes the scenario between doctor and patient interaction of the future, to achieve high-quality health care. The project envisions the encounter in the form of empathy video prototyping, which strengthens the collaboration for two people - Dyads especially advisory services.

Goals

To brainstorm problems and formulate potential perspectives from different stakeholders. To prototype storm solutions with simple means to represent the prototypes that solve the issue. 

Role

Interaction Designer -
Univesity of Zürich

Area

Interaction design, Paper Prototyping, Empathy Prototyping

Team

2 students

Duration

March - April 2019

Client

User Profiles

The research made it evident how different users would use the app differently. To cater to this, I categorized them into three user profiles based on their goals and tasks

John Doe is a little frustrated with his previous visit to the doctor, as the doctor asks irrelevant questions and does not provide proper treatment. John as a persona helps us to understand your users’ needs, experiences, behaviors, and goals. Personas help us to achieve the goal of creating a good user experience for your target user group.

The Problem

With the help of "Affinity Mapping", a large amount of data about the patients is organized into different groups based on their relationships. The second iteration focused on grouping the data under problems. The problems contained different categories such as Data Gathering, Diagnosis, Advice & treatment options, Prescription of drugs, and bookkeeping of records.

How might we redesign the doctor-patient encounter in the future?

Concept Prototyping

The prototype storming phase focus on the important problems in the doctor-patient interaction and the idea was to create seven prototypes as we can for each of those issues. The prototypes are focused on doctors as beneficiaries as we want to help doctors to give more transparency leading to more effective treatment.

Health Dashboard access to all health records, (here: health insurance card + card reader + dashboard on iPad). This solves the problem that the current doctor has no overview of past or ongoing treatments, especially when the patient has been sent to different doctors (e.g. specialists) or has been moving between cities.

 With the pain locator and communicator tool, patients can mark those locations where they suffer the most pain. This data will automatically be used in the preceding steps in the consultation process, e.g. in the questioning phase or the diagnosis phase.

Donna, the intelligent neuronal assistant, records and analyses spoke a word and automatically guides the doctor through the conversation by displaying the next-best question on the iPad. This will help the doctors to get an accurate description of the patient's situation.

The data from the full body scan (here: red yoga mat) together with the previously recorded data, e.g. from the smart information retrieval, form the automatic diagnosis (here: displayed on the large screen to get a better overview). This minimizes the risk that the doctor comes up with the wrong diagnosis.

Using AR Image Detection, the doctor (and the patient) can interact with a simulation of the human body to better explain the diagnosis. This helps that both build and share the same mental model of the injury and that the patient fully understands the diagnosis.

The collaborative treatment planning tool helps to keep the patients in the loop and to create a plan that a) treats their injury in the best possible way and b) regards their daily-lives (e.g. job, family life, etc.), the patients, and the doctor collaborates on designing the plan. 

To record and summarize the encounter for future purposes, the tool automatically creates a summary report of the most important details (here: diagnosis, cause of injury, treatment plan). This reduces the workload for the doctor and prevents that important information for future consultations is missing and/ or false.

The high fidelity prototype guides you to the journey of how a doctor can assess the pain points of the patient and provides support & guidance with the new technology

Video Prototyping

In a doctor-patient encounter, we are both are role-playing as doctor and patient where we use the above prototypes in action during the encounter. This phase allows us to put into the shoes of stakeholders and give feedback on the prototype.

Key Takeaways

Keep things simple

• Technologies like augmented reality (AR) or virtual reality (VR) are fancy, but do they really fit into the consultation process?

• Technology should be used in a non-intrusive way to keep the focus on the human-interaction during the encounter.

Keep the patient in the loop

• Patients want to understand what is happening to them à create a shared mental model

• The patient is the center of attention à he/she should be better included in the decision-making processes, e.g. through collaborating on the best-fitting treatment plan

Seamless integration of technologies

• Don’t create isolated technological solutions but rather integrate all technologies along the patient journey into one system to provide the best possible treatment, save time for reporting, etc.

Technology should provide support and guidance, but should not take over the control of the collaboration and interaction!

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